Privacy Policy

1. Company Information

Controller:
HYDRO-CLEAN SPECIALIST EXTERIOR SERVICES LTD
16–18 Weir Street
Falkirk
Scotland
FK1 1RA

Email: info@hydroclean-ses.com

For the purposes of data protection law, we are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Name
Email address
Telephone number
Messages submitted via our website contact or enquiry form

We do not collect payment details, login credentials, sensitive personal data, or special category data.

3. How We Collect Personal Data

We collect personal data when you:

Submit a contact or enquiry form on our website
Contact us directly via email or other correspondence

Our website is built and hosted using the Wix platform. Wix may automatically collect limited technical information (such as IP addresses or device information) for security and operational purposes. We do not actively configure or use analytics or advertising tracking tools.

4. Purpose and Legal Basis for Processing

We process personal data for the following purposes:

Responding to enquiries and booking requests
Communicating with prospective customers
Providing information about our services
Maintaining business records

The legal bases for processing are:

Consent – where you voluntarily submit your information
Legitimate interests – to operate and manage our business and respond to service enquiries

5. Data Retention

We retain personal data only for as long as reasonably necessary to respond to enquiries, provide our services, and maintain business records.

Enquiry and correspondence data is generally retained for operational and record-keeping purposes and is securely stored within our business email systems.

Personal data will be deleted or anonymised when it is no longer required, or upon request by the data subject, unless retention is required by law.

6. Data Sharing and Third Parties

We do not sell, rent, or trade personal data.

Personal data may be processed by trusted third-party service providers solely for business operations, including:

Website hosting and infrastructure services
Business email and communications systems

These providers act as data processors and are required to comply with applicable data protection laws and appropriate security standards.

7. International Data Transfers

Some service providers may process personal data outside the United Kingdom. Where this occurs, appropriate safeguards are in place, including contractual protections approved under UK GDPR.

8. Data Security

We take reasonable technical and organisational measures to protect personal data, including secure hosting environments, controlled access to email systems, and reliance on reputable service providers that apply industry-standard security practices.

While we take appropriate steps to safeguard data, no method of transmission or storage is completely secure.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete data
Request deletion of your personal data
Object to or restrict certain processing activities
Withdraw consent at any time

To exercise your rights, please contact us at: info@hydroclean-ses.com

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Cookies

Our website is built using Wix, which may use essential cookies required for site functionality and security. We do not knowingly deploy advertising or analytics cookies beyond Wix’s default platform requirements.

11. Children’s Data

Our services and website are intended for individuals aged 18 and over. We do not knowingly collect personal data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The most current version will always be available on our website.

13. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

HYDRO-CLEAN SPECIALIST EXTERIOR SERVICES LTD
Email: info@hydroclean-ses.com